YOUR QUESTIONS
You Ask. I Gladly Answer.
WHAT DO I NEED TO BRING TO A YOGA CLASS?
Your own yoga mat (this is for safety reasons due to Covid but please contact me in advance if you do not have a mat - I can arrange a loan), a blanket, a bottle of water. Please wear comfortable clothing, which will not restrict movement. However the most essential thing to bring is an open non-judgmental mind and a willingness to participate.
CAN I BOOK A PRIVATE CLASS?
Yes of course, use the contact form to get in touch and we can arrange a mutually convenient date, and also discuss what you want to focus upon. Please fill in a health questionnaire and send it to my email address before the session.
WHICH OF YOUR CLASSES IS BEST SUITED FOR ME?
I have tailored classes for everyone in the community to enjoy - if you have toddlers come along to the Monday morning family yoga session. If you like dancing try the yoga dance (more energetic than the other classes - older children welcome too!) If mobility is an issue go for the chair yoga with standing gentle flow. All other yoga sessions such as Zoom and community yoga will be taught in the Dru flowing style working at your unique pace.
DO I NEED TO FILL IN A HEALTH QUESTIONNAIRE?
Yes - you can download the "Health Questionnaire" by following the link on the home page, or you can email me to send you a copy. It is really important that you are honest on the form and also keep me informed of any new conditions. It is my priority to keep you safe and healthy.
WHAT IS YOUR CANCELLATION POLICY?
If you cannot attend a class, please cancel ASAP. I will refund classes within a 48 hour cancellation period, or you can choose an alternative date to attend.
WHERE CAN I FIND YOUR TERMS AND CONDITIONS AND DATA PROTECTION INFORMATION?
Yoga Classes and Courses - Terms and Conditions
Wild at Heart Yoga and wellbeing Responsibilities
Wild at Heart Yoga and wellbeing agrees to the following:
1) The health and safety of our students is paramount. Wild at Heart Yoga and wellbeing endeavours to provide a safe, healthy and comfortable physical environment for the session.
2) Wild at Heart Yoga and wellbeing always treats the personal information about Students with confidentiality. We collect only information as necessary to offer a safe and effective service. Any written information about Students is kept securely and is destroyed once you are no longer a customer. Wild at Heart Yoga and wellbeing will provide a copy of your personal information upon receipt of a written request (letter or email). A copy of your personal information will be supplied to you within a month. Where possible this will be in the format of your choice. Wild at Heart Yoga and wellbeing share information with any other companies, organisations or individuals only with the knowledge and written consent of Students. Any personal information we record shall not be given, shared, sold or otherwise provided to third parties for direct marketing or any other commercial purposes. When handling your personal information Wild at Heart Yoga and wellbeing shall act in accordance with the General Data Protection Regulations 2018.
3) As a senior member of Yoga Alliance Professionals, Wild at Heart Yoga and wellbeing endeavours to provide Students with the highest standards of service in accordance with code of practice of Yoga Alliance International.
https://www.yogaallianceprofessionals.org/YAPdocuments/Code_of_Practice.pdf
4) Wild at Heart Yoga and wellbeing shall endeavour to assess, teach, advise and instruct Students safely, clearly and carefully throughout the session.
5) Wild at Heart Yoga and wellbeing classes and courses have an allocated capacity. We accept class and course bookings on a “first come, first served” basis. This includes places made available due to
cancellations.
6) Payment for a class does not remove the need to make a booking for the relevant session.
Wild at Heart Yoga and wellbeing cannot guarantee a place at any class or course unless the student has made the appropriate online booking and paid the full charge for the place.
7) Wild at Heart Yoga and wellbeing accepts that Students may wish to purchase and use Wild at Heart Yoga and wellbeing Gift Tokens as a payment method for classes and/or courses. Purchase of a Wild at Heart Yoga and wellbeing Gift Token is not a guarantee of a place at a specific class or course. Students should still book a place at their preferred classes or courses online in the usual manner.
8) Wild at Heart Yoga and wellbeing reserves the right to change the class/course fees at any time.
9) Wild at Heart Yoga and wellbeing will provide an up-to-date copy of the terms and conditions for classes and courses to all Students. Wild at Heart Yoga and wellbeing reserves the right to make changes to the terms and conditions at any time.
Student Responsibilities
As the Student the following is expected:
1) You, The Student, shall wherever possible ensure attendance at the session you have booked.
Should you be unable to attend a session please make your best efforts to inform Wild at Heart Yoga and wellbeing in advance. Where a cancelation occurs less than 48 hours before the session booked
Wild at Heart Yoga and wellbeing may charge in full for the session. Wild at Heart Yoga and wellbeing reserves the right to offer or refuse a refund on a pro-rata basis should you choose to cancel attendance on the session(s) prior to its agreed completion date.
2) You, The Student, shall ensure that you arrive IN ADVANCE of the session start time and make
your best efforts to be ready and sitting on your yoga mat when the lesson begins. Due to the
importance to your health and safety of completing the warm up, late arrivals will not be
admitted but may still be charged.
3) You shall ensure that you remain until the end of the session. Only in extenuating circumstances
such as emergencies should you leave the session before it is completed.
4) No show sessions will be charged in full.
5) You, The Student, shall be responsible for all payments as set out by Wild at Heart Yoga and wellbeing (see Website for full details). Wild at Heart Yoga and wellbeing reserve the right to withhold, withdraw or refuse services in the event of late or non-payment of outstanding sums. Any sums that remain outstanding longer than 15 days are deemed as overdue. Wild at Heart Yoga and wellbeing reserve the right to take measures to recover any overdue sums of money by legal means if and when necessary.
6) You, the Student, have responsibility for your own health and safety. Ensure that you are fit and
well enough to practice yoga. If necessary you should obtain medical advice before undertaking
any yoga practice. Wild at Heart Yoga and wellbeing accepts no liability for any injury caused by the Student’s failure to follow instruction or due to non-disclosure of medical conditions, injury or physical impairment.
7) You, The Student, are expected to behave in an appropriate and safe manner at all times.
Wild at Heart Yoga and wellbeing reserve the right to withhold, withdraw or refuse services in the event of disruptive, discourteous, inappropriate, violent, abusive or discriminatory behaviour by The
Student. Wild at Heart Yoga and wellbeing will contact the appropriate Authorities to report any criminal activities occurring during a session.
8) You, The Student, are expected to behave in a safe and courteous manner to staff and other
students. This includes, the following:
a. switching off or turn your mobile phone or setting it to silent
b. treating others with respect, regardless of age, physical limitations, gender, ethnic
background, religion or sexual orientation
c. ensuring that the teacher is made aware of any medical conditions, injuries or other
issues that might impact on your ability to safely practice yoga, including any
possibility of pregnancy or any recent surgery.
d. taking responsibility for the security of your personal property. Wild at Heart Yoga and wellbeing
accepts no liability for loss, theft or destruction of Students’ belongings
e. not bringing food, glassware, breakable items, hazardous items, dangerous
substances or weapons into the class where they may cause safety hazards
f. ensuring your personal belongs are packed away safely so as not to cause a trip
hazard for teacher or students
g. remaining bare-footed during the yoga session for your own safety
h. following the instructions of the teacher in the event of fire or other emergency
Rachel Moore
Director
Published 12/12/2018